This Privacy Notice has been prepared by Hızır Technical Service and Trade Ltd. (Hızır Teknik Servis) as the data controller in accordance with Article 10 of the Turkish Personal Data Protection Law No. 6698 (KVKK) and the related communiqué on the fulfilment of the disclosure obligation.
Data controller
Hızır Technical Service and Trade Ltd., Özlüce Mah. Fehmi Cumalıoğlu Cad. No: 56/A, Nilüfer / Bursa. Contact: kvkk@hizirservis.com.tr
Personal data we process
- Identity and contact data: name, phone, email, address and location.
- Device data: device type, brand, model, serial number, fault description, photos.
- Service and financial data: service record number, repair and part records, invoice and payment details.
- Location data: only for the technician to reach the address, with your explicit consent.
Purposes of processing
- Carrying out booking, fault diagnosis, repair and warranty processes.
- Invoicing, collection and statutory retention obligations.
- Service reminders (such as annual boiler service) and satisfaction surveys (with your consent).
- Monitoring service quality and technician performance.
Legal grounds and collection methods
Your personal data is collected through website forms, phone and WhatsApp conversations, email, the online booking screen and face-to-face meetings. Processing relies on Article 5/2 of the KVKK: establishment or performance of a contract, compliance with legal obligations, legitimate interests and, where applicable, your explicit consent.
Data transfers
Your data may be transferred, to the extent required to deliver the service, to our business partners, authorised public bodies, and payment and IT service providers in accordance with Articles 8 and 9 of the KVKK. Your data is never sold to third parties for marketing purposes.
Retention
Service records and invoices are kept for 10 years; device photos until the end of the warranty period; location data for 30 days after the job is completed. At the end of the period your data is deleted, destroyed or anonymised.
Your rights
Under Article 11 of the KVKK you may learn whether your data is processed, request information about it, learn the purpose of processing and whether it is used accordingly, know the third parties to whom it is transferred, request correction of incomplete or inaccurate data, request deletion or destruction, and claim compensation for damages. You may send your requests in writing to kvkk@hizirservis.com.tr or to the address above; we reply within 30 days at the latest.