Hızır Technical Service acts in accordance with the Consumer Protection Law No. 6502 and the After-Sales Services Regulation in its repair and maintenance work. This page explains the warranty scope and processes in plain language.
Warranty periods
- Parts warranty: One year from the invoice date on replaced spare parts.
- Labour warranty: Six months, depending on the work done.
- Electronic board repair: Six months on repaired boards; one year on new replacement boards.
- Annual boiler service: 12 months on service items, with efficiency and flue measurements kept on record.
What falls outside the warranty
- Damage caused by misuse, drops, wetting, overvoltage and lightning.
- Faults from scale and filters in boilers that have not been serviced.
- Devices interfered with by others.
- Consumables (gaskets, filters, sealing paste).
How does a warranty claim start?
Call us with your invoice or service record number, or book online. For repeat faults under warranty no call-out fee, parts or labour are charged. The technician inspects the device on site; if the workshop is needed we collect and return it free.
Repair time
Repair time is a maximum of 20 working days, excluding waiting for parts. Where a special part order is needed, the estimated delivery date is stated in writing.
Manufacturer warranty
If your product is still under manufacturer warranty, we advise contacting the manufacturer's authorised service to keep the warranty. Unauthorised interference can end the manufacturer's warranty.